FAQs

About Wolt Wolt is a home delivery service that connects customers, restaurants or stores, and independent delivery drivers. How does it work? Once you've created your account, choose what you want on Wolt and validate your order. Once your order is ready, a delivery partner will collect it from the relevant establishment and deliver it to your previously selected address. How do I know what stage my order is at? You'll be kept informed of the various stages of delivery in real time, so you can keep track of the delivery driver in charge of your order. Is Wolt available in Luxembourg? Wolt is now live in Luxembourg. You can order in your favorite restaurants in Luxembourg-Ville, Hesperange, Beggen, Strassen and Betrange. What are the delivery times? We are open: - Monday to Thursday from 10:30 to 22:00 - Friday to Sunday from 10:30 to 23:00. Is there a minimum order? The minimum order amount is €10. How much does delivery cost? The delivery price is calculated for each order based on distance from the merchant, with a Wolt service fee on top. What delivery zones are available in Luxembourg? Wolt delivery zone will cover almost all of Luxembourg city. We're working hard to expand our delivery area as quickly as possible, and we'll be sure to let you know about new delivery zones as they become available. Stay tuned! I have a question about my order, who can I contact? Our wonderful customer service team is here to help and support you to ensure the best possible experience. The support is open 10:30 - 22:00. Don’t hesitate to contact them via chat or email (support@wolt.com). I'd like to become a delivery partner, how can I proceed ? If you desire to become a courier partner with Wolt, go on our website and follow the steps to begin your application process (https://explore.wolt.com/en/lux/couriers). You can also apply by downloading the Wolt Partner app either in the Apple Store or Google Store.